Direct Diamond - Our Policies

Direct Diamond stands behind the merchandise it sells. 100%
Every diamond purchase over .25 carat can be returned within 30 days of purchase for a full refund, as long as the merchandise is returned in its original condition with all applicable paperwork. (Mountings that have been sized and/or altered subject to a 25% restocking fee.)
Because service is #1 at Direct Diamond, each purchase includes free lifetime ring sizing, refinishing, polishing, rhodium plating, cleaning, and repair against any manufacturer defects.
Every Direct Diamond purchase comes with a free insurance replacement appraisal representing reasonable retail market prices. Any future updates of appraisals of Direct Diamond jewelry will also be free of charge.
Free shipping. Every Direct Diamond purchase that is shipped from Direct Diamond offices is insured to full value by Direct Diamond until it reaches and is physically signed for by our customer or our customer's representative.

Our Policies